Internet explorer could not open this internet site…

…The requested site is either unavailable or cannot be found. Please try again later.


A user received this error message when opening a word document from a website. The document opened on other accounts so was definitely to do with the users settings.


If you receive this error in a similar situation try the following

In Internet Explorer go to

Tools > Options > Advanced


Under security make sure that “Do not save encrypted pages to disk” is un checked.


Press OK and try and download the document again.

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